The 30 ‘Most-Questioned’ Questions regarding The Lombok Lodge Hospitality
Want to know the most common questions and answers about The Lombok Lodge Hospitality Services?
Here’s a comprehensive list of the 30 ‘Most-Questioned’ Questions about The Lombok Lodge Hospitality, along with useful answers.
1. What is your cancellation policy in light of the Covid Pandemic?
In light of COVID-19, we fully understand the concerns around booking a holiday. We have amended our cancellation policy; new reservations made for stays till September 2023 – can be postponed at any time without any cancellation fee, till 72 hours prior to 11:59PM local Lombok time the day of arrival.
A 25% non-refundable down payment is required at the time of booking. In case you have to cancel more than 72 hours prior to 11:59PM local Lombok time the day of arrival, your down payment will be held as a credit for a future reservation. Kindly note that your new reservation is subject to our room availability and applicable accommodation rates during the new period of your preference.
Cancellations received less than 72 hours prior to 11:59PM local Lombok time the day of arrival, will incur 100% cancellation charge of the entire stay including applicable taxes and fees.
Kindly find more information at https://www.thelomboklodge.com/covid-19-travel-information-lombok/
2. I’m staying in Bali before traveling to Lombok. It’s best to travel by boat or by plane to The Lombok Lodge?
Transfers from Bali to Lombok are indeed available by plane, as well as by helicopter (helipad available at The Lombok Lodge / The Lombok Lodge Private Villa Estate), private yacht and fast boat.
Kindly find more details at https://www.thelomboklodge.com/how-to-get-to-lombok/
Traveling by plane is quick and agreeable and the drive from the airport to The Lombok Lodge is very enjoyable, as you will have the option to pass trough Lombok monkey forest or by the beautiful coastline. Travelling by fast boat is more for the adventurous travelers.
Travel to Lombok, our reservation team would be happy to handle the whole booking process on behalf of you. It is advisable to book well in advance to secure seats.
3. Where to stay on Lombok: The North or South Region?
If you do not know Lombok well, knowing where to stay in Lombok can be confusing.
If you prefer to visit the main attractions of Lombok Island as the beautiful Sendang Gile and Tiu Kelep Waterfalls, the incredible Gili Islands (Gili Air, Gili Meno, Gili Trawangan), mighty Mount Rinjani or if you prefer to play golf, we would recommend staying in the North of Lombok.
Especially the North-West of Lombok, facing the Gili islands – the location of The Lombok Lodge – is the more upscale resort area of the island, where 5-star resorts, private beaches and golf courses dominate the landscape.
The main activities in the South are enjoying the beach and the sun, and taking advantage of some of the best surfing waves you will find in Indonesia.
For travelers who prefer to combine the North & the South of Lombok, we are happy to recommend our exclusive ‘North & South’ Lombok Accommodation Package in which you will combine the beautiful North of Lombok with the South of Lombok. Read more at https://www.thelomboklodge.com/north-and-south-lombok/
For travelers who choose for the North of Lombok interested in a day-trip to the South we offer a day-trips to the South by private car to explore Selong Belanak Beach, Merese Hill, Tanjung Aan Beach and Kuta Area.
4. What does ‘Rain Season’ mean for Lombok?
The climate in Lombok is equatorial, hot and humid with a rainy season between November and February, which reaches its peak in January/February, there is a dry season from March to October. The humidity can reach 75%.
Especially for the North of the island, the rain season doesn’t cause too much inconvenience. In the Northern part of Lombok we are lucky to have a rainy season and not a monsoon season, so an occasional short afternoon or evening downpour is what we usually get during our rainy season of November – February. Our dry season really starts around the end of April/May and ends with a sweltering October.
5. Do you offer a PADI_Certified Dive Centre on the property?
Yes, we do! The Lombok Lodge PADI Certified Dive centre is led by a team of professional PADI divers. We use new and quality brand equipment.
The Lombok Lodge Boat House is the perfect place for embarking on a PADI dive session or PADI scuba diving course. Single- or two-tank dives as well dive safaris at secluded reefs by one of The Lombok Lodge boats. We offer the full range of PADI dive courses from beginner to divemaster and professional level, as well as extensions to certification levels with speciality courses in deep diving, underwater photography, buoyancy and more. No request is too great and no detail too small.
6. Which other facilities and services you offer at The Lombok Lodge?
A la Carte Breakfast anytime, anywhere on property – In-Room Dining – Private Beach Dining Options – Guest relations Assistant – Concierge Services – Evening Turndown Service – Complimentary Wi-Fi Internet Access – Frangipani Spa for Health & Beauty Treatments – Hotel Boutique – State-of-The Art-Gym – The Lodge Boat House offering Snorkeling Facilities – Water sports as Kayaking* – Yoga Facilities – Chauffeur Services – Car Hire – Excursions and Private Tours – Private Helicopter Services – Doctor on call – Luggage Storage – Library and Digital Media Platform – Movie Library – Print Services – Laundry and Dry Cleaning Services – * At BDG Only
7. What about the food outlets at The Lombok Lodge Boutique Hotel?
Flavors Restaurant – Cozy Fine Dining at The Lombok Lodge Boutique Hotel, Medana Bay – www.flavorslombok.com
L’Osteria Lombok – Italian Lunch Restaurant at The Lombok Lodge Boutique Hotel, Medana Bay – www.losterialombok.com
LA TERRAZZA – Lunch Outlet of L’Osteria Restaurant by the Beach – No walk-ins / By Reservation Only
The Lodge Beach Bar – Drinks & Tapas at The Lombok Lodge Boutique Hotel, Medana Bay – Resident Guests Only
The Lodge Beach Lounge with Open Fire at The Lombok Lodge Boutique Hotel, Medana Bay – Drinks & Tapas – Resident Guests Only
8. What is the beach like at The Lombok Lodge, Medana Bay?
The beach in front of The Lombok Lodge is a bit rocky, despite this there is an amazing Coral Reef at around 200 metres from the shore; a home to blue giant starfish and an array of untouched corals.
One can swim and enjoy snorkeling in front of the hotel. Above the beach is a sandy area with sun loungers – accessible by some stairs – as well as a cozy seating area with lounge chairs.
In addition, a daily shuttle service to ‘Bagno Di Gili’ – The Lombok Lodge Private Beach at Idyllic Gili Meno – is available for a more divers underwater world. The shuttle service to ‘Bagno Di Gili’ and the use of sunloungers at BDG is a free inclusion of all Package Arrangements.
9. What does ‘The Lombok Lodge Total Experience’ includes?
The tariffs you are paying at The Lodge include daily A la Carte Breakfast and daily sophisticated Fine Casual Dining Experience, which will be a unique experience for you and your travel partner(s). Full Board Meal Plan instead of Half Board Meal Plan is available upon request.
10. Which Cuisine is served?
At The Lombok Lodge Hospitality, the cuisine is a key element of your holiday experience. Executive Chef Jiwa Raga creates the island’s finest cuisine with top quality, healthy ingredients. Our Cozy Fine Dining Restaurant – Flavors Restaurant – offers a fine selection of International and Asian Cuisine. Meanwhile, L’Osteria Restaurant offers a contemporary Italian Lunch experience with a touch of tradition where ingredients are handled with care to showcase their purest flavors.
11. Can you accommodate Food Allergies?
We are happy to cater to your dietary requirements for health (Vegan, Vegetarian, Gluten-Free, Keto-Cuisine, Lactose Intolerance, …) or religious reasons (Halal, Kosher…).
12. Does the resort operate a strict dress code for dinner?
The Lodge dress code for the evening is smart casual. As long as it’s ‘smart’ for ‘cozy fine dining’ and with respect for other guests, it’s fine.
Long trousers policy is not enforced, however, we kindly ask not to wear a singlet, flip flop and beachwear during dinner time.
13. What does The Lombok Lodge ‘Rijstafel Experience’ means?
‘The Lombok Lodge Rijstafel Experience’ is one of the inclusions of our promotional accommodation packages. For guests who book a +3 nights with us, we offer, during one night of stay, instead of the regular Superb 5 courses dinner for 2, a unique Indonesian Rijstafel Experience.
‘Rijsttafel’- was invented by Dutch colonial plantation owners, who loved to sample different Indonesian portions dishes with small portions at a time, is designed for sharing family-style! Enjoy traditional Indonesian food including Appetizer (Dadar Gulung Unti), Soup (Soto Ayam) and several main dishes; Chicken Green Curry, Rendang Curry (Traditional Red Curry), Sate Lilit (Fish Satay), Cumi Sambal Kemangi (Calamary with Basil), Sambal Goreng Udang (Prawn Tomato Chili Sauce) and Sayur Gedang (Papaya curry) accompanied by rice.
Kindly find full menu at – https://www.flavorslombok.com/thisweek_rijsttafel/
14. Why prices are accompanied by a ‘++’ Sign?
Prices hotels and restaurants in Indonesia are accompanied of a “++” sign, which means that ++ hotel rates are subject to 21% service- and government taxes. The tax (10%) is a regional tax called PB1 (Hotel and Restaurant Tax) of 10%. The service charge (10%) is a tip that will be distributed among the staff at the end of the month. The service charge itself is taxable. This explains the total of 21% Tax and Service Charges.
15. Can I change money in Lombok?
There are indeed money changing facilities on the island. We would like to suggest to change your currency at the Lombok airport or in Mataram area, as no money changing facilities are available in the North of the island. Credit cards can be used at The Lodge, however not at all local shops and bar.
The nearest ATM is available at about 10 minutes from The Lodge.
16. What is the main difference between The Lodge Suite and The POOLSIDE Lodge Suite?
The interiors of the POOLSIDE Lodge Suites and the Standard Lodge Suites are similar. The only difference between both Lodge Types is the location – The POOLSIDE Lodges offer the most stunning view (premium ocean view guaranteed) and direct access from the private terrace to The Lodge beautiful 25m infinity pool.
17. Are there any Lodge Suites with Twin beds?
Some of our Luxury One-Bedroom Lodge Suites offer indeed a Twin-Bed Set-up option.
One Bedroom of our 3-Bedroom Family Lodge Suite can bee provided as well with Twin-Bed if required.
18. We are 3 of us, including one child. Are we able to just add a bed without taking the Luxury 2-Bedroom Lodge Suite?
Sure! We would be happy to provide one additional bed in our Luxury One-Bedroom Lodge Suites. All rooms are very spacious, so the additional bed will not cause inconveniences. One additional children bed is available with the charge of USD 95++ per kid per bed per night including a children meal plan for one child (-12y). One additional teenager/adult bed is available with the charge of USD 140++ per kid per bed per night; including adult meal plan for one teenager/adult.
19. What about the Bed sizes?
You can choose between Double King Size or Twin Bed at The Lombok Lodge. The size of our comfortable double lodge-beds is 2m x 2m, the twin beds are 1m x 2m. Twin beds are not available at the Luxury POOLSIDE Lodge Suites.
20. What is the Children Policy?
We lóve it to welcome children in The Lodge. Baby cots are available free of charge. Additional beds for children (-12y), are available with the charge of USD 95++, price per bed per night, including the children meal plan. Maximum 2 additional children beds per Lodge Suite.
21. Do you have babysitters available?
Yes, we do have babysitters available upon request. Our team will be pleased to assist you with babysitting your child/children. The charge of USD 8++, price per hour apply. For parents who want a quiet dinner, or to enjoy any of our wonderful daytime excursions, please be reassured that our friendly childcare is a great choice. However, presently, if you are looking for highly qualified caregivers with first aid credentials, we recommend keeping your little ones in your company.
22. I plan on bringing my maid/nanny, is there anywhere she can stay?
Maids/nannies can stay at our staff housing facility if there is space available. Charges will apply.
For families staying in one of the Private Beach Villas at the brand new Private Villa Estate, a Buttler/nanny room is available in the villa.
23. Do you have any medical facilities?
A doctor is available on call. In addition, are working with SOS International (internationalsos.com) to assure your wellbeing and safety. SOS International provides immediate access to medical experts with extensive experience in all fields of medicine coupled with a thorough knowledge of the local environment and healthcare system.
For further extensive treatments, the closest local hospital is 10 minutes away in Tanjung area. The hospitals of Mataram are located at 45 minutes from The Lodge. Depending on the guest’s insurance and requirements we help to facilitate medical evacuations from The Lombok Lodge Helipad or Lombok Airport (70 minutes’ drive with ambulance) to Bali or Singapore.
24. What about Malaria and the Zika Virus in Lombok?
Malaria is pretty rare at Medana area. However, we take malaria seriously by regularly fogging / misting the resort and the surrounding areas. The rooms are sprayed daily by our housekeeping staff. If you are concerned, we recommend that to use insect repellent.
Guests have no reason to worry about Zika at The Lodge and environment. We have not experienced cases of Zika at our area and have precautionary measures in place on property to control mosquitos in general. Weekly Fogging /ULV misting at The Lodge has been very effective against mosquito nuisance, and we offer repellents all over the property for guests to use day and night.
25. The Lombok Lodge Boutique Hotel, Medana Bay or at the new Private Villa Estate by The Lombok Lodge Hospitality?
For travellers who prefer to enjoy Full Privacy, Top Luxury and Modern, Sophisticated Design, it’s highly recommended to choose for our brand new Private Villa Estate, Gondang Village. The beach in front of every particular Private Pool Villa has beautiful silver-coloured sand, perfect for long beach walks.
Please note that for guests staying at The Villa Estate, we offer the option to visit Flavors Restaurant at The Lombok Lodge Boutique Hotel, Medana Bay, for dinner. *A free private return car service is available daily for villa-guests who prefer to visit The Lodge for dinner instead of the exclusive and daily included private chef- and butler services at the Villas. The transfer between The Villa Estate & Flavors Restaurant at The Lombok Lodge Boutique Hotel will take about 15 minutes.
For travellers who don’t like to stay in full privacy or for those who like other guests surrounding during their holiday, it’s recommended to book your accommodation at The Lombok Lodge Boutique Hotel, Medana Bay for a Charming & Chic stay in Lombok.
The beach area at The Lombok Lodge Boutique Hotel, Medana Bay, features a white sand beach. However, to ensure a clear perception, it’s important to note that the beach at Medana Bay is quite rocky. Despite this there is an amazing Coral Reef in front of The Lombok Lodge Boutique Hotel, at around 200 metres from the shore; a home to blue giant starfish and an array of untouched corals.
For both accommodation options, we offer boat services to our exclusive white sandy beach area and the beautiful turquoise blue ocean views of ‘Bagno Di Gili’ – https://www.thelomboklodge.com/bagno-di-gili-at-gili-meno-lombok
26. What is the tipping policy?
A 10% service charge is added to your bill. Additional tipping is not required but, of course, certainly appreciated.
27. Do you have Lodges available with Private Pool?
Should you prefer to have a private pool, we highly recommend to book a Private Beach Villa at the brand new Private Villa Estate by The Lombok Lodge Hospitality, located at 15-20minutes from The Lodge, Medana Bay. Kindly find further details at http://www.thelomboklodgevillas.com
28. Is there a helipad available at The Lombok Lodge, Medana Bay or at the new Villa Estate?
Indeed. A helipad is available at The Lodge, as well as at The Lombok Lodge Private Villa Estate.
29. Is surfing available near The Lodge and The Villa Estate?
The South of Lombok has the the best surfing breaks but and there are others near Senggigi area. The best months for surf explorations are March to the end of April, and September through to November when the trade winds are low.
30. Why I will lóve The Lombok Lodge Hospitality?
Intimately-Sized & Family Owned Hospitality – Luxury Hermès Bathroom Amenities – Tripadvisor’s #1 for Lombok since 2011 – The Luxury & Service of a 5-star establishment within the Dimensions of a Privately Run Hotel – PADI Certified Dive centre on Property – Located at a short 10 minutes boat trip from the Gili Islands – Free Gili boat shuttle service to ‘Bagno Di Gili, the Exclusive Beach area of The Lombok Lodge at Idyllic Gili Meno* – Free Spa Treatments* – Daily Free Afternoon Tea Service* – ‘Surya Sevana’ Sunrise Rituals – Stunning Ocean Views – Delicious Cuisine by Chef Jiwa Raga – Daily A la Carte Breakfast and daily Sophisticated Fine Casual Dining Experience included in all accommodation rates
* Included for Package Arrangements only
Allow us to help you choose a Lodge Category or Beach Villa and itinerary that exceeds your expectations by communicating directly with our team.
Do not hesitate to fill out the form at https://www.thelomboklodge.com/contact
Alternatively, you can contact us through Whatsapp at +62 (0)851 00622 926 or by our live chat at the right edge of your screen.
If you wish to immediately confirm a booking during specific dates and offers, you may CLICK HERE to reserve your luxury Lombok accommodation now.
Trust that Lombok Island, and in particular ‘The Lombok Lodge Hotel’, the brand new ‘Private Villa Estate‘ and ‘Bagno Di Gili’ will surprise you!
Owner of The Lombok Lodge Hospitality