Book Now

Close

the-lombok-lodge

The ‘Most-Questioned’ Questions regarding TLL Hospitality

19 April 2024

Below is a comprehensive compilation of frequently asked questions regarding The Lombok Lodge Hospitality, accompanied by informative responses.

1. Luxury Lodge Suite, Ocean view OR a Private Beach Villa?

For travelers seeking full privacy, top-tier luxury, and modern, sophisticated design, we highly recommend our newly established Private Villa Estate in Gondang Village. Each Private Pool Villa boasts a serene beachfront with exquisite silver-colored sand, ideal for leisurely strolls.

Within the confines of The Private Villa Estate, culinary delights await, expertly prepared by your personal chef and served by a dedicated butler. Should you wish to explore beyond your villa, you have the option to dine at The Lombok Lodge Boutique Hotel, Medana Bay and home to Flavors Restaurant for dinner. Additionally, a complimentary private car service ensures seamless transportation during your stay.

For those who prefer the company of fellow travelers, we recommend The Lombok Lodge Boutique Hotel, Medana Bay, offering a charming and chic retreat in Lombok’s embrace. Here, amidst an ambiance of understated elegance, you can relish in the warmth of shared spaces while experiencing the allure of Lombok’s captivating landscapes.

2. Bali to Lombok: Boat OR Plane?

Various transportation options connect the enchanting islands of Bali and Lombok, offering a spectrum of travel experiences to suit diverse preferences. Among these options, one may opt for the expeditious elegance of air travel, wherein swift flights not only afford efficiency but also treat passengers to breathtaking panoramas throughout the journey. Alternatively, for the souls in pursuit of adventure, fast boats present an great choice, promising an exhilarating trip.

For those who crave exclusivity and bespoke service, helicopter transfers stand as a beacon of opulence, with designated helipads facilitating seamless transitions between both tropical paradises. Additionally, the allure of a private yacht is available, for unparalleled luxury and privacy during your transfer Bali-Lombok.

To ensure a seamless and gratifying travel experience, our esteemed reservation team stands ready to facilitate the arrangement of bookings, with the prudent suggestion of securing seats in advance to mitigate any potential inconveniences. For more details, please visit – https://www.thelomboklodge.com/how-to-get-to-lombok

3. Where to stay on Lombok: North OR South Region?

Selecting between the enchanting North and the popular South regions of Lombok hinges upon your individual desires. The North, with its captivating vistas, boasts opulent resort enclaves, secluded beaches, and premier golfing facilities. Conversely, the South beckons with its renowned surfing breaks and hostels to backpackers.

For those seeking an all-encompassing immersion into Lombok’s diverse offerings, our exclusive tour ‘The Beaches of South Lombok’ seamlessly intertwines the distinctive charms of both locales, facilitating an unparalleled journey through this captivating island paradise.

4. What Does ‘Rain Season’ Mean for Lombok?

Lombok experiences an equatorial climate with a rainy season from November to February, peaking in January/February, and a dry season from March to October. The North of the island typically experiences only brief afternoon or evening showers during the rainy season, which make the North-West of Lombok an all-year-round destination.

5. Do You Offer a PADI-Certified Dive Centre?

Yes, we do! The Lombok Lodge PADI Certified Dive Centre, led by professional PADI divers, offers a range of dive sessions, courses, and dive safaris. Our dive center provides quality equipment and personalized services to ensure a memorable diving experience.

6. What Other Facilities and Services Do You Offer?

We provide a wide array of facilities and services, including A la Carte Breakfast, In-Room Dining, Private Beach Dining, Concierge Services, Spa Treatments, Gym, Water Sports, Excursions, Private Tours, Doctor on Call, and more.

7. What About the Food Outlets?

Our food outlets at The Lombok Lodge Boutique Hotel include Flavors Restaurant and L’Osteria Lombok.
At The Villa Estate, meals are usually served the privacy of the villas. Each villa is equipped with a professional kitchen. A private butler is available 24H and a private Chef is available for breakfast and dinner services. The Estate OFYR Grill Restaurant is open for special Chef’s Grill Table experiences after reservation.
Bagno Di Gili offers unique Chef’s Grill Table Concepts for lunch and as well as private beach barbecues for guests staying overnight at the Bagno Di Gili Tented Rooftop Villa.

For Villa Residents at Lombok’s Private Villa Estate, we offer, in addition to dining at the privacy of one of our beach villas, the option to dine at The Lombok Lodge Boutique Hotel, Medana Bay, home to Flavors Restaurant for dinner. A complimentary private 15-20 minutes car service ensures seamless transportation between both properties.

8. What Is the Beach like at The Lombok Lodge, Medana Bay?

The beach in front of The Lombok Lodge Boutique Hotel features a rocky shoreline but boasts an incredible Coral Reef approximately 200 meters offshore, perfect for swimming and snorkeling. We also provide a daily shuttle service to Bagno Di Gili, our private beach at Gili Meno, for a more diverse underwater experience.

9. What Does ‘The Lombok Lodge Hospitality ‘Total Experience’ Include?

Our hospitality packages include daily A la Carte Breakfast and delicious Fine Casual Dining experiences, ensuring a unique and memorable stay for guests.

10. Which Cuisine is Served?

Our cuisine emphasizes top-quality, healthy ingredients, with Executive Chef Jiwa Raga crafting exquisite ‘Farm to Table’ dishes blending international and Asian flavors. Additionally, L’Osteria Lombok offers contemporary Italian cuisine with a touch of tradition.

11. Can You Accommodate Food Allergies?

We accommodate various dietary requirements for health or religious reasons, including Vegan, Vegetarian, Gluten-Free, Halal, and Kosher options.

12. Does the Resort Operate a Strict Dress Code for Dinner?

Our evening dress code at The Lombok Lodge Boutique Hotel is smart casual, ensuring a comfortable yet elegant dining atmosphere for all guests.

13. What Does The Lombok Lodge ‘Rijstafel Experience’ Mean?

Our ‘Rijstafel Experience’ offers guests a unique Indonesian dining experience, featuring traditional dishes designed for sharing, allowing guests to savor a variety of flavors.

14. Why Are Prices Accompanied by a ‘++’ Sign?

Prices in Indonesia are accompanied by a “++” sign, indicating that rates are subject to 21% service and government taxes, including a regional tax and service charge.

15. Can I Change Money in Lombok?

There are indeed money changing facilities on the island. We would like to suggest to change your currency at the Lombok airport or in Mataram area, as no money changing facilities are available in the North of the island. Credit cards can be used at The Lodge, however  not at all local shops and bar. The nearest ATM is available at about 10 minutes from The Lodge.

16. What is the Main Difference between The Lodge Suite and The Poolside Lodge Suite?

The interiors of the POOLSIDE Lodge Suites and the Standard Lodge Suites are similar. The only difference between both Lodge Types is the location – The POOLSIDE Lodges offer the most stunning view (premium ocean view guaranteed) and direct access from the private terrace to The Lodge beautiful 25m infinity pool.

17. Are there any Lodge Suites or Villas with Twin Beds?

Some of our Luxury One-Bedroom Lodge Suites offer indeed a Twin-Bed Set-up option.
One Bedroom of our 3-Bedroom Family Lodge Suite can bee provided as well with Twin-Bed if required. All accommodation types, including our new Pool Villas can be set-up as a Hollywood Twin Bedded Room.

18. Are extra Beds available?

Absolutely! We would be happy to provide one additional bed. We lóve it to welcome children! All rooms are very spacious, so the additional bed will not cause inconveniences. One additional children bed is available with the charge of USD 95++ per kid per bed per night including a children meal plan for one child (-12y). One additional teenager/adult bed is available with the charge of USD 140++ per kid per bed per night; including adult meal plan for one teenager/adult.

19. What about the Bed Sizes?

You can choose between Double King Size or Twin Bed at The Lombok Lodge. The size of our comfortable double lodge-beds is 2m x 2m, the twin beds are 1m x 2m. Twin beds are not available at the Luxury POOLSIDE Lodge Suites.

20. What is the Children Policy?

We lóve it to welcome children in The Lodge. Baby cots are available free of charge. Additional beds for children (-12y), are available with the charge of USD 95++, price per bed per night, including the children meal plan. Maximum 2 additional children beds per Lodge Suite.

21. Do You Have Babysitters Available?

Yes, we do have babysitters available upon request. Our team will be pleased to assist you with babysitting your child/children. The charge of USD 8++, price per hour apply. For parents who want a quiet dinner, or to enjoy any of our wonderful daytime excursions, please be reassured that our friendly childcare is a great choice. However, presently, if you are looking for highly qualified caregivers with first aid credentials, we recommend keeping your little ones in your company.

22. I plan on bringing my maid/nanny, is there anywhere she can stay?

Maids/nannies can stay at our staff housing facility if there is space available. Charges will apply.
For families staying in one of the Private Beach Villas at the brand new Private Villa Estate, a Buttler/nanny room is available in the villa.

23. Do you have any medical facilities?

A doctor is available on call. In addition, are working with SOS International (internationalsos.com) to assure your wellbeing and safety. SOS International provides immediate access to medical experts with extensive experience in all fields of medicine coupled with a thorough knowledge of the local environment and healthcare system.

For further extensive treatments, the closest local hospital is 10 minutes away in Tanjung area. The hospitals of Mataram are located at 45 minutes from The Lodge. Depending on the guest’s insurance and requirements we help to facilitate medical evacuations from The Lombok Lodge Helipad or Lombok Airport (70 minutes’ drive with ambulance) to Bali or Singapore.

24. What about Malaria and the Zika Virus in Lombok?

Malaria is pretty rare at Medana area. However, we take malaria seriously by regularly fogging / misting the resort and the surrounding areas. The rooms are sprayed daily by our housekeeping staff. If you are concerned, we recommend that to use insect repellent.

Guests have no reason to worry about the Zika virus. We have not experienced cases of Zika at our area and have precautionary measures in place on property to control mosquitos in general. Weekly Fogging /ULV misting at The Lombok Lodge properties has been very effective against mosquito nuisance, and we offer repellents all over the properties for guests to use day and night.

25. What is your Cancellation Policy?

A 25% non-refundable down payment is required at the time of booking. In case you have to cancel more than 72 hours prior to 11:59PM local Lombok time the day of arrival, your down payment will be held as a credit for a future reservation. Kindly note that your new reservation is subject to our room availability and applicable accommodation rates during the new period of your preference.

Cancellations received less than 72 hours prior to 11:59PM local Lombok time the day of arrival, will incur 100% cancellation charge of the entire stay including applicable taxes and fees.

26. What is the Tipping Policy?

A 10% service charge is added to your bill. Additional tipping is not required but, of course, certainly appreciated.

27. Do you have Lodges available with Private Pool at The Lombok Lodge Boutique Hotel?

Should you prefer to have a private pool, we highly recommend to book a Private Beach Villa at the brand new Private Villa Estate by The Lombok Lodge Hospitality, located at 15-20minutes from The Lombok Lodge, Boutique Hotel, Medana Bay.

28. Is there a helipad available?

Indeed. A helipad is available at The Lodge, as well as at The Lombok Lodge Private Villa Estate.

29. Is surfing available near The Lombok Lodge and near The Villa Estate? 

The South of Lombok has the the best surfing breaks and there are others near Senggigi area. Unfortunately there are no closer surfing areas available near the properties.
The best months for surf explorations are March to the end of April, and September through to November when the trade winds are low.

30. Why I will Lóve The Lombok Lodge Hospitality?

Intimately-Sized & Family Owned  Hospitality – Luxury Aqua Di Parma Bathroom Amenities – Tripadvisor’s #1 for Lombok since 2011 – The Luxury & Service of a 5-star establishment within the Dimensions of a Privately Run Resort – PADI Certified Dive centre on Property – Located at a short 10 minutes boat trip from the Gili Islands – Shuttle Boat Services to ‘Bagno Di Gili, the Exclusive Beach area of The Lombok Lodge at idyllic Gili Meno – Daily Afternoon Tea Service* – ‘Surya Sevana’ Sunrise Rituals  – Stunning Ocean Views – Delicious Cuisine by Chef Jiwa Raga – Daily A la Carte Breakfast and daily delicious Fine Casual Dining Experience included in all accommodation rates * Included for Package Retreat Arrangements only.

31. Room Only?

The tariffs you are paying at The Lodge include always A la Carte Breakfast and Fine Casual Dining Experience, which will be a lovely and unique experience for you and your travel partner(s). Full Board Meal Plan instead of Half Board Meal Plan is available upon request.

32. Which Cuisine is served at The Lombok Lodge?

At The Lombok Lodge Hospitality, cuisine is a key element of your holiday experience. Executive Chef Jiwa Raga creates the island’s finest cuisine with top quality ingredients. Both our restaurants offer a fine selection of International and Asian Cuisine.

33. Can you accommodate Food Allergies?

We are happy to cater your dietary requirements for health (Vegan, Vegetarian, Gluten-Free, Lactose Intolerance, …) or religious reasons (Halal, Kosher…).

34. What does The Lombok Lodge ‘Rijstafel Experience’ means?

‘The Lombok Lodge Hospitality Rijstafel Experience’ is one of the inclusions of our promotional accommodation packages. For guests who prefer to stay +3 nights with us, we offer, during one night of stay, instead of the regular Superb 5 courses dinner for 2, a unique Indonesian Rijstafel Experience .

Traditional Indonesian food including Appetizer (Dadar Gulung Unti), Soup (Soto Ayam) and several main dishes; Chicken Green Curry, Rendang Curry (Traditional Red Curry), Sate Lilit (Fish Satay), Cumi Sambal Kemangi (Calamary with Basil), Sambal Goreng Udang (Prawn Tomato Chili Sauce) and Sayur Gedang (Papaya curry) accompanied by rice.

35. Is there an evening dress code at The Lombok Lodge?

The Lodge dress code for the evening is smart casual. We kindly ask not to wear singlet, flip flop and beach wear during dinner time.

36. What is the main difference between The Lodge Suite and The POOLSIDE Lodge Suite?

Kindly be informed that the interiors of the POOLSIDE Lodge Suites and the Standard Lodge Suites are similar. The only difference between both Lodge Types, is the location – The POOLSIDE Lodges offer the most stunning view (premium ocean view guaranteed) and a direct access from the private terrace to The Lodge beautiful 25m infinity pool.

37. What about the Bed sizes at The Lombok Lodge Hospitality?

You can choose between Double King Size or Twin Bed at The Lombok Lodge. The size of our comfortable double lodge-beds is 2m x 2m, the twin beds are 1m x 2m. Twin beds are not available at the Luxury POOLSIDE Lodge Suites.

38. Children Policy?

We lóve it to welcome children in The Lodge. Baby cots are available free of charge. Additional beds for children (-12y), are available with the charge of USD 95++, price per bed per night, incl. children meal plan. Maximum 2 additional beds per Room.

39. Do you have babysitters available?

Yes, we do have babysitters available upon request. Our team will be pleased to assist you with babysitting your child/children. The charge of USD 8++, price per hour apply. For parents who want a quiet dinner, or to enjoy any of our wonderful daytime excursions, please be reassured that our friendly childcare is a great choice. However, presently, if you are looking for highly qualified caregivers with first aid credentials, we recommend keeping your little ones in your company.

40. How to get to The Lombok Lodge?

A private pick-up service, from Teluk Kodek Harbour Lombok to The Lodge, is available with the charge of USD 25++ (USD 30nett), price per car per way. The harbour transfer service will take about 15 minutes.

A private pick-up service from Lombok International Airport in Lombok to The Lodge, is available with the charge of USD 115++ (USD 139net), price per car per way. The estimated travel time from Lombok International airport to The Lombok Lodge is approximately 70-90 minutes.

 

Don’t Miss Out. Book Now.

Allow us to help you choose a Lodge Category or Beach Villa and itinerary that exceeds your expectations by communicating directly with our team.

Do not hesitate to fill out the form at https://www.thelomboklodge.com/contact. Alternatively, you can contact us through Whatsapp at +62 (0)851 00622 926 or by our live chat at the right edge of your screen. If you wish to immediately confirm a booking during specific dates and offers, you may CLICK HERE to reserve your luxury Lombok accommodation now.

Trust that Lombok Island, and in particular ‘The Lombok Lodge Hotel’, the brand new ‘Private Villa Estate‘ and ‘Bagno Di Gili’ will surprise you!

Ben
Owner & Co-Founder of The Lombok Lodge Hospitality ®

Mail: ben@thelomboklodge.com
Chat: https://wa.me/32477296093
Call: +62 (0)851 00622 926

 

Categories
Lombok

Related posts

Gili Glamping I Good to Know

15 July 2024

Welcome to The Lombok Lodge Hospitality Glamping Concept at Turtle Point, Gili Meno! We are thrilled to have you join us for an unforgettable experience in our luxurious Tented Rooftop Villa.  To ensure you have the best possible stay, we have compiled a Mini Tent..

Lombok Wedding Proposal Dinner

14 July 2024

The Picture Perfect Proposal Dinner When it comes to popping the question during your dinner with us, the ambiance and the carefully chosen dishes will create your magical moment. But one crucial aspect often leaves many scratching their heads: when exactly should you propose? Before..

Your Gili Glamping Itinerary

10 July 2024

Welcome to your Ultimate Glamping Adventure, where Luxury meets Nature in the most breathtaking way Imagine waking up to the sound of waves gently lapping against the shore, dining under a canopy of stars, and exploring a pristine island paradise This carefully curated itinerary promises..