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Frequently Asked Questions

 

Planning a trip to Lombok? Below you’ll find answers to the questions we receive most often from our guests, from visas and weather to transport and island-hopping.

 

Written by Anja, Founder & Owner of The Lombok Lodge Hospitality®
Living in Lombok since 2009, Anja shares firsthand local knowledge and regularly updates this guide to keep it accurate and useful.

What is the best way to get to Lombok

How do you get from Bali to Lombok?

Travel from Bali to Lombok, we would be happy to handle the whole booking process on behalf of you – our valued guest – including reserving domestic flights Bali-Lombok or alternatively by fast boat.

Both options are available at USD 75++ (USD 91nett), ticket price per person per way.
It is advisable to book well in advance to secure seats.

There are several flight per day between Bali and Lombok.
Bluewater Fast Boat Service operates as well daily between Bali and Lombok.

How long is the ferry from Bali to Lombok?

A public slow ferry takes 4 to 6 hours, while a fast boat takes between 1.5 to 3.5 hours.
Private Boat transfers require a minimum of 3 hours on the boat, however the experience can be extended with a snorkeling stop during the transfer.

For most of our guests, we recommend the fast boat between Bali and Lombok or a private transfer. Both are significantly quicker than the public ferry and much more comfortable for a direct trip to The Lombok Lodge.

Which Airport to fly to Lombok?

Fly into Lombok International Airport (LOP), the island’s only airport, located about 90 minutes from The Lombok Lodge Boutique Hotel. Many guests connect via Bali (Denpasar), with a short 25–30 minute flight onward to Lombok. Direct and connecting flights are also available from Jakarta, Singapore, and Kuala Lumpur.
As part of our Signature Package Offers, we arrange a private airport transfer directly to the property — just share your flight details with us in advance.

Is it worth going to Lombok?

Lombok is absolutely worth a visit. Here, you can swim with sea turtles, fish with local Indonesian fishermen, and discover the island’s unique Sasak culture, all set against untouched natural beauty.
And there’s more: in a world of corporate hotels and big chains, The Lombok Lodge stands apart – genuine luxury hospitality and off-script travel experiences in a destination that’s still wonderfully less travelled, and absolutely worth the journey.

The Lombok Lodge Hospitality®

Lombok’s Leading Luxury Resort Collection

What is The Lombok Lodge Hospitality?

A unique Level of Elegance & Luxury on Lombok Island and idyllic Gili Meno. Breathtaking Views and impeccable Services offering you all Luxury Amenities needed for a unique Tropical Lombok Getaway

It is my pleasure to introduce our bespoke collection of experiences and Intimately-Sized Luxury Hospitality across Lombok Mainland and Gili Meno:

1.⁠ ⁠THE LOMBOK LODGE BOUTIQUE HOTEL, MEDANA BAY
| 9 Luxury Lodge Suites, Ocean view

2.⁠ ⁠LOMBOK PRIVATE VILLA ESTATE, GONDANG BEACH
| 9 Exclusive Beach Villas with 20m Infinity Pool

3.⁠ ⁠BAGNO DI GILI, TURTLE POINT GILI MENO
| 9 Exclusive Beach Gazebos at Turtle Point, Gili Meno
| 1 Beachfront Luxury Safari Tent

 

Why choose TLL Hospitality for an All-Inclusive Luxury stay on Lombok?

A stay with us at TLL Hospitality offers several distinct features that set us apart:

All-Inclusive Dining:
All accommodation rates include daily à la carte breakfast – served anywhere, anytime with no restrictions – and an exceptional daily dinner experience.

Triple Dose of Beach Fun:
Choosing The Lombok Lodge Hospitality, you receive access to the naturally rugged shoreline at the Boutique Hotel, the exclusive Bagno Di Gili Beach Club at Gili Meno, and our Private Villa Estate at Gondang Beach.

Intimate & Personal Service:
Unlike sprawling corporate chains, TLL Hospitality is a family-owned and operated luxury service providing the cozy feel of a private home paired with high-end luxuries like Acqua di Parma toiletries.

Gili Meno Glamping:
Opportunities for barefoot Luxury including a 2-Nights overnight stay in an exclusive Luxury Safari Tent at Turtle Point

Exclusive Activities:
Staying with us, you can enjoy access to Certified PADI Dive Services, Cultural Tours, Vespa Tours to explore Lombok, Lombok Fishing Trips, Indonesian Cooking Classes and curated chef’s table experiences.

What does The Lombok Lodge Hospitality ‘Total Experience’ include?

Daily à la Carte Breakfast and daily Dinner is included in all our accommodation rates.
To make you feel truly at home, breakfast may be enjoyed anytime and anywhere across the property, entirely at your own pace and without any time restrictions.

More experiences included during your stay:

– A personalised Lombok Welcome Ritual with flowers and curated arrival gifts
– Our signature Surya Sevana Morning Blessing & Sunrise Ritual
– Daily Poolside Afternoon Refreshments
– Twice-daily Housekeeping
– Complimentary use of Mountain Bikes to explore Lombok’s Natural Beauty and Authentic Indonesian Village Life
– Full access to the Gym and Resort facilities
– In-room mineral Water and high-speed Wi-Fi
– Luxury Bathroom Amenities by Acqua di Parma
– A signature Farewell Gift
– Late Check-out depending on availability

 

Which Cuisine is Served?

Our cuisine emphasizes top-quality, healthy ingredients, with Executive Chef Jiwa Raga crafting exquisite ‘Farm to Table’ dishes blending international and Asian flavors. Additionally, L’Osteria Lombok offers contemporary Italian cuisine with a touch of tradition

Can you Accommodate Food Allergies?

We accommodate various dietary requirements for health or religious reasons, including Vegan, Vegetarian, Gluten-Free, Halal, and Kosher options

Which food outlets we can use when choosing for The Lombok Lodge Hospitality?

It is my pleasure to introduce our bespoke collection of Restaurant experiences across Lombok Mainland and Gili Meno:

1.⁠ ⁠THE LOMBOK LODGE BOUTIQUE HOTEL, MEDANA BAY
| Flavors Fine Casual Dining Restaurant
| L’Osteria Italian Lunch Restaurant

2.⁠ ⁠LOMBOK PRIVATE VILLA ESTATE, GONDANG BEACH
| OFYR Open-Fire Grill Restaurant

3.⁠ ⁠BAGNO DI GILI, TURTLE POINT GILI MENO
| OFYR Open-Fire Beach Outlet

ABOUT THE LOMBOK LODGE BOUTIQUE HOTEL

What is the Beach like at The Lombok Lodge, Medana bay?

The beach in front of The Lombok Lodge Boutique Hotel offers a naturally rugged shoreline with calm, swimmable waters and an exquisite coral reef located approximately 200 metres offshore—perfect for snorkeling and a refreshing dip. From time to time, we are even graced by the presence of sea turtles just off the coast, which is always a special moment for our guests.

For an even more white-sand beach experience, we are delighted to offer a daily boat shuttle to Bagno Di Gili – our exclusive private Beach Club at Gili Meno. It’s one of the inclusions of our Package Retreats. At Bagno Di Gili you’ll enjoy a unique and pristine stretch of beach, exceptional snorkeling, a curated Chef’s Table Grill Lunch experience at the beach, and the comforts of your own beachfront gazebo

Staying with us you will be able to enjoy a triple dose of beach fun as additionally, we would be pleased to welcome you for a relaxing day at our Private Villa Estate at Gondang Beach. Framed by swaying coconut palms and offering soothing spa treatments, silver-sand serenity and the most stunning sunsets at the beach, it’s the perfect hideaway. The Gondang Beach Day can be booked by Day-Pass with lunch, spa, sunbed use, snorkeling equipment and a cocktail or mocktail at our sunset theatre included

Each of our three beach settings—Medana Bay, Gili Meno, and Gondang Beach – offers its own character and charm. You may enjoy a visual impression of all three through short videos on our YouTube Channel. For a glimpse of what awaits – https://www.youtube.com/@thelomboklodgehospitality

What about the Food Outlets at The Lombok Lodge Boutique Hotel?

The Lombok Lodge Boutique Hotel offers several distinct dining experiences, ranging from refined, multi-course dinners to casual, seaside lunches.

Flavors Restaurant:
Signature Fine-Casual Dining Restaurant, offering rotating multi-course tasting menus (e.g., Italian, Indonesian Rasa Indonesia, and fresh Lombok Lobster menus) in an elegant al-fresco setting.

L’Osteria Lombok:
A cozy, relaxed seaside lunch restaurant open daily from 11:00 am to 3:30 pm, featuring wood-fired pizzas, healthy salads, and tapas.

La Terrazza:
A dedicated spot serving daily breakfast with panoramic views of Medana Bay.

Private Dining:
Customized experiences, including romantic over-water dining, seaside dinin romantic private beach barbecues, are available with 24-48 hours’ notice.

What does The Lombok Lodge ‘Rijstafel Experience’ mean?

Our ‘Rijstafel Experience‘ offers guests a unique Indonesian dining experience, featuring traditional dishes designed for sharing, allowing guests to savor a variety of flavors.

Does the Resort operate a strict Dress Code for Dinner?

We kindly request guests to observe a smart casual dress code for dinner. Our aim is to ensure a comfortable yet elegant dining atmosphere for all. While relaxed and casual attire is very welcome, we kindly ask that singlets and beachwear not be worn during evening dining. Thank you for your understanding and cooperation.

Which Facilities and Services are available at The Lombok Lodge?

We provide a wide array of facilities and services, including Private Beach Dining, Concierge Services, Spa Treatments, Gym, Water Sports, Excursions, Private Tours, Doctor on Call and so much more

Do You Offer Laundry Services?

While twice-daily housekeeping is included in your stay, please note that laundry services are available at an additional charge.

We offer the following convenient options:

• XL Laundry Bag Service – Ideal for approximately 6kg of clothing, at USD 60nett / IDR 990 000nett
This service is perfect for extended stays or post-travel refresh
• Mini Laundry Bag Service – Ideal for approximately 1kg of clothing, at USD 15nett / 250 000nett
A perfect choice for daily essentials or a quick refresh.

In addition, we provide laundry service per item, with a full price list available in your ​room and for your kind perusal, as well here attached. Please kindly note that dry-cleaning services are available on request, however not included as part of the XL or Mini Laundry Bag Services.

Luxury Accommodation in Lombok | Our Luxury Ocean view Suites

What is the Main Difference between The Lodge Suite and The Premium Poolside Lodge Suite?

The interiors of the POOLSIDE Lodge Suites and the Standard Lodge Suites are similar. The only difference between both Lodge Types is the location – The POOLSIDE Lodges offer the most stunning view (premium ocean view guaranteed) and direct access from the private terrace to The Lodge beautiful 25m infinity pool.

Are there any Lodge Suites with Twin Beds?

Some of our Luxury One-Bedroom Lodge Suites offer indeed a Twin-Bed Set-up option.
One Bedroom of our 3-Bedroom Family Lodge Suite can bee provided as well with Twin-Bed if required.

All accommodation types can be set-up as a Hollywood Twin Bedded Room.

What about the Bed Sizes?

You can choose between Double King Size or Twin Bed at The Lombok Lodge. The size of our comfortable double lodge-beds is 2m x 2m, the twin beds are 1m x 2m. Twin beds are not available at the Luxury POOLSIDE Lodge Suites.

Do you have Lodges available with Private Pools at The Lombok Lodge Boutique Hotel?

Should you prefer to have a private pool, we highly recommend to book a Private Beach Villa at the brand new Private Villa Estate by The Lombok Lodge Hospitality®, located at 15-20minutes from The Lombok Lodge, Boutique Hotel, Medana Bay.

Hotel Resort or Villa with Private Pool for my stay in Lombok?

For travelers seeking full privacy, top-tier luxury, and modern, sophisticated design, we highly recommend our newly established Private Villa Estate in Gondang Village. Each Private Pool Villa boasts a serene beachfront with exquisite silver-colored sand, ideal for leisurely strolls.

Within the confines of Lombok Private Villa Estate, culinary delights await, expertly prepared by your personal chef and served by a dedicated butler. Should you wish to explore beyond your villa, you have the option to dine at The Lombok Lodge Boutique Hotel, Medana Bay and home to Flavors Restaurant for dinner. Additionally, a complimentary private car service ensures seamless transportation during your stay.

For those who prefer the company of fellow travelers, we recommend The Lombok Lodge Boutique Hotel, Medana Bay, offering a charming and chic retreat in Lombok’s embrace. Here, amidst an ambiance of understated elegance, you can relish in the warmth of shared spaces while experiencing the allure of Lombok’s captivating landscapes.

WHAT TO DO IN LOMBOK

Is surfing available in Lombok?

The South of Lombok has the the best surfing breaks and there are others near Senggigi area. Unfortunately there are no closer surfing areas available near The Lombok Lodge. The best months for surf explorations are March to the end of April, and September through to November when the trade winds are low.
Insider’s Tips about Surfing in Lombok

Do you offer Diving and a PADI-Certified Dive Centre?

Yes, we do! The Lombok Lodge PADI Certified Dive Centre at The Lombok Lodge Boutique Hotel, led by professional PADI divers, offer a range of dive sessions, courses, and dive safaris. Our dive centers provides quality equipment and personalized services to ensure a memorable diving experience.

Are there Golf Courses in Lombok?

The Lombok Kosaido Golf Club, the finest golf of Lombok Island is situated at 15 minutes from The Lombok Lodge Boutique Hotel.

Pricing, Policies & Practical Information for Your Lombok Stay

Why are Prices accompanied by a ‘++’ Sign?

Prices in Indonesia are accompanied by a “++” sign, indicating that rates are subject to 21% service and government taxes, including a regional tax and service charge.

What about the 21% Tax- and Service Charge?

++ / 21% TAX?

You have probably noticed that the prices in Indonesia in hotels and restaurants are often accompanied of a “++” sign
Kindly be informed that ++ hotel rates in Indonesia are subject to 21% service- and government taxes

The tax is a regional tax called PB1 (Hotel and Restaurant Tax) of 10%.
The service charge is a tip that will be distributed among the staff
at the end of the month

The service charge itself is taxable
This explains why you may have up to 21% Tax and Service Charge

Can I change Money in Lombok?

There are indeed money changing facilities on the island. We would like to suggest to change your currency at the Lombok airport or in Mataram area, as no money changing facilities are available in the North of the island. Credit cards can be used at The Lodge, however not at all local shops and bar. The nearest ATM is available at about 10 minutes from The Lodge / The Estate

What is the Tipping Policy in Lombok?

A 10% service charge is added to your bill. Additional tipping is not required but, of course, certainly appreciated.

What is the Cancellation Policy at The Lombok Lodge?

We are a family-owned property with a heart. Should you need to cancel your stay, we will assist in selecting a new date that works better for you. For full policy – https://www.thelomboklodge.com/cancellation-policy

  • Lombok Fishing Activity at The Lombok Lodge

Is Lombok Suitable for Families?

Do you have Babysitters or childcare available?

Yes, we do have babysitters available upon request. Our team will be pleased to assist you with babysitting your child/children. The charge of USD 10++, price per hour apply. For parents who want a quiet dinner, or to enjoy any of our wonderful daytime excursions, please be reassured that our friendly childcare is a great choice. However, presently, if you are looking for highly qualified caregivers with first aid credentials, we recommend keeping your little ones in your company.

I plan on bringing my Maid/Nanny, Is there anywhere She can Stay?

For Familie staying at The Lombok Lodge Boutique Hotel, nanny/maid accommodation is available at a nearby resort at about 5 minutes from The Lodge.
For families staying in one of the Private Beach Villas at the brand new Private Villa Estate, an extra room for your nanny/maid is available at your villa. Additional charges will apply.

Are extra Beds available?

Absolutely! We would be happy to provide one additional bed. We lóve it to welcome children! All rooms are very spacious, so the additional bed will not cause inconveniences. One additional children bed is available with the charge of USD 135++ per child per bed per night including a children meal plan for one child (-12y). One additional teenager/adult bed is available with the charge of USD 200++, price per bed per night; including adult meal plan for one teenager/adult.

*Children Meal Plan: Choice from our Children Breakfast Menu (One Juice & One Main) and choice from our Children Dinner Menu (One Main)

Health, Safety & Medical Services in Lombok

Do you have any Medical Facilities?

A doctor is available on call. Moreover, we are working with SOS International (internationalsos.com) to ensure your wellbeing and safety. SOS International provides not only immediate access to medical experts with extensive experience in all fields of medicine but also a deep understanding of the local environment and healthcare system.

For more extensive treatments, the closest local hospital is just 10 minutes away in the Tanjung area. Furthermore,Mataram’s hospitals are located 45 minutes from The Lodge. Depending on the guest’s insurance and requirements, we assist in facilitating medical evacuations from The Lombok Lodge Helipad or Lombok Airport (a 70-minute ambulance drive) to Bali or Singapore.

What about Malaria in Lombok?

Most of our guest use a anti-mosquito spray in the evening
A minority of our guests (1%) use medication as a precaution

As being preventive is always better,
it is advisable to cover exposed skin and use a good quality mosquito repellent when visiting rural village areas,
as well as in the evening as mosquitoes are more active in the evening (after 3.00pm)

At The Lombok Lodge Hospitality,
we maintain a very active fumigation and insect control program in and around the resort areas
Please be aware that Lombok is not a 100% malaria free –zone; there is still malaria on the island, although mainly in the less developed East part of the island

The Lodge is located in the North-West of the island
The fact that The Lombok Lodge Boutique Hotel and as well The Private Villa Estate are both beachfront resort will reduce the risk.

CLIMATE & WEATHER IN LOMBOK

How bad is the rainy season in Lombok?

The climate in Lombok is equatorial, hot and humid with a rainy season between November and February, which reaches its peak in January/February

There is a dry season from March to October.
The humidity can reach 75%

Especially for the North-West of the island, the rain season doesn’t cause too much inconvenience.
In the Northern part of Lombok we are lucky to have a Rainy season and not a Monsoon season,
so an occasional short afternoon or evening downpour is what we usually get during our Rainy season of November – February

Our dry season really starts around end of April/May and ends with a sweltering October

Lombok for the First Time

How should a Female Dress in Lombok?

Appropriate attire to visit local villages would be a shirt or T-shirt that covers the shoulders with shorts or a sarong.

What currency is used in Lombok?

The official currency of Indonesia is the Indonesian Rupiah (IDR)

We advise you to bring Euro or USD and to have them exchanged in Rupiah in Lombok
You can withdraw money from ATMs in the neighbourhood of The Lodge

What about Lombok Money Exchange?

Money changing facilities are available at Lombok Airport, as well as in Senggigi area
An ATM is available at Tanjung village, about 10 minutes from The Lodge

Do I need a visa to enter Lombok?

Visa policy of Indonesia – Wikipedia

For most short trips (up to 30 days) for tourism, you need a Visa on Arrival (VoA) or e-VoA. It costs around $50 USD and is available online at – allindonesia.imigrasi.go.id – and as well at the international airport in Lombok (LOP).
For your convenience, we will share some essential travel links to assist with your upcoming visit​ once your reservation is confirmed.

Good to know: From our experience, the allindonesia.imigrasi.go.id website can occasionally be unavailable. If this happens, we recommend using the official mobile app, available on both the Google Play Store and the Apple App Store.
The declaration can be completed up to three days prior to arrival.

What about Electricity and Power Socket Type in Lombok?

Electricity at The Lombok Lodge is 220V
Wall plugs are the standard European variety – round with two pins
Adaptors are available for your convenience

Is Lombok Safe?

Overall, Lombok is safe and peaceful with friendly, somewhat shy people.

Is it easy to get around in Lombok?

Lombok is a fantastic place to drive by (motor)bike, especially compared to Bali or Java
Most of Lombok’s roads are in excellent condition
The roads are practically empty (outside of Mataram and the main east-west highway) and Lombok residents drive much slower and more cautiously

If you’ve ever driven in Bali or Java, Lombok is a dream

Which is Lombok's Touristic Centre?

Senggigi, the main touristic centre of the island, is located at about 30 minutes from The Lombok Lodge Boutique Hotel

Which is the Best Area to stay in Lombok

The best place to stay in Lombok depends, of course, on your vibe- but for the luxury traveller looking for an upscale experience, I highly recommend the north-west of Lombok, just a short boat ride from the Gili Islands, one of the island’s main attractions. Kuta, on the southern coast, is a good choice if you’re after a bustling café scene and a digital nomad crowd, but it’s not particularly geared toward discerning travellers.