Cancellation Policy

Reservations at The Lombok Lodge are typically made one year to six months in advance and most International and domestic flights to Lombok are fully booked two to three months prior to planned arrival dates. Therefore we have little chance to re-sell cancelled accommodation and must treat cancelled bookings as unrecoverable.

Amendments to your reservation or cancellations must be made by email to reservation@thelomboklodge.com. We do not accept cancellations, neither amendments to reservations, by phone or text message. Thank you for your kind understanding.

SPECIAL CANCELLATION POLICY 2022 – 2023

In light of COVID-19, we fully understand the concerns around booking a holiday. We have amended our cancellation policy; new reservations made for stays till September 2023 – can be postponed at any time without any cancellation fee, till 72 hours prior to 11:59PM local Lombok time the day of arrival.

A 25% non-refundable down payment is required at the time of booking. In case you have to cancel more than 72 hours prior to 11:59PM local Lombok time the day of arrival, your down payment will be held as a credit for a future reservation. Kindly note that your new reservation is subject to our room availability and applicable accommodation rates during the new period of your preference.

Cancellations received less than 72 hours prior to 11:59PM local Lombok time the day of arrival, will incur 100% cancellation charge of the entire stay including applicable taxes and fees.